Support
What happens when a trial ends, or a licence lapses?
Your session still opens and plays. The plugin passes your sound through untouched: you get your dry signal back, never silence. Sign in or buy, and it is all back.
Can a licence run out in the middle of a session?
No. A plugin decides whether it is licensed when it loads, so nothing changes under a take while you record or render.
Do I need to be online?
No. Once you have signed in, your plugins work offline for 30 days at a time, and renew themselves in the background whenever you are online.
Do I sign in to every plugin?
No. Sign in once, and every stms plugin on that machine knows it.
How many machines can I use?
Your account activates up to three machines, shared by every plugin you own. To move to a new one, release an old one in your account. Releasing always works, even when all three are taken.
What does stms know about me?
When you activate from a plugin, our server learns your account, a fingerprint of the machine, the name you gave the computer, which plugin and version asked, and when. Like any server it also sees the address the request came from. A plugin does not ask for your password: you sign in on stms.app in your browser. When a plugin loads, it may ask the server to refresh its licence. There is no telemetry.
Where are my presets?
Keep your saved presets separate from the plugin files. Connect is still in development and cannot remove plugins yet. See the installation guide in the help centre before changing an installation.
I forgot my password.
Ask for a new one from the sign in page. The link goes to the address on your account.
Can I get a refund?
Not for a change of mind once delivery has started. At checkout you ask for delivery to start right away and agree that the 14-day right to withdraw ends once it does. The 3-day trial is the full plugin, so you can decide before you pay. If a plugin is faulty, not as described or was not delivered, your legal rights are not affected. See the refunds page to ask.
Still stuck?
Write to a person. A person reads every message.
It helps to include:
- your DAW and its version
- your OS: macOS or Windows, and the version
- CLAP or VST3
- what you expected and what happened instead
Connect
One app for your stms plugins. In development for macOS and Windows; get notified when it is ready.
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