Refunds

Refunds

Once delivery has started, stms does not offer a refund for a change of mind. Every stms plugin can be tried in full, free, for 3 days before you buy, so you can decide first.

This does not affect your statutory rights. If a plugin is faulty, is not as described, or was not delivered, you keep the rights the law gives you, including repair, replacement or a refund where the law provides for one.

Paddle is the merchant of record, through the Paddle entity shown at checkout for your region, so Paddle handles refunds.

seethe full terms

EU and UK withdrawal

If you buy as a consumer in the EU or UK, the law gives you 14 days to withdraw from a distance purchase without giving a reason. Every stms plugin is digital content delivered by download, not on a disc. At checkout you ask us to start delivering it right away, and you acknowledge that you lose the 14-day right of withdrawal once delivery starts. Delivery starts when you download or activate the plugin. This is the box you tick before paying.

seethe withdrawal section of Terms

How to ask for a refund

Write to support@stms.app with your order number and what went wrong. Your order number is in your receipt email and under Orders in your account.

You can also contact Paddle’s buyer support directly. Paddle is the merchant of record for your purchase, and it can handle a refund request itself.

seePaddle buyer support (opens in a new tab)